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Is all copyrighted music considered plagiarism under the rules?

I have an old RPG Maker game that I never publicly released, but have been recently considering. It occurred to me that there were a few copyrighted materials in the game, so I did some digging to try to determine what this site's policy is on that. It seems that the use of copyrighted material is accepted, so long as it is properly credited, not from an indie game, the original creator does not specifically ask that it be removed, and your game is non-commercial.

However, the plagiarism section of the rules says "Plagiarism is not allowed...As far as graphics go, there is some leeway...So long as you do not claim or imply that someone else's graphics are your own, it is not considered plagiarism at this site." Does this mean that graphics are the only kind of copyrighted material that can be used, and all other copyrighted materials (e.g. music) are completely disallowed, even with credit, or is the exact phrasing here just overly specific? Also, are images from things that aren't games considered as "graphics"?

Trouble reinstalling RPG Maker VX Ace

Long story short, VX Ace was originally installed in 2012 on my old laptop, which now has one foot in the grave. I have a new computer, but my old activation code doesn't work when attempting to reinstall via the trial version's menu. I sent a ticket in to support, and the guy said "That purchase was made prior to us taking over completely. Any orders prior to Sept 2013 are no longer supported. However, if you can provide a proof of purchase, I can provide a new key for you!"

I don't know what would constitute a proof of purchase in this context, as I do not have a physical copy, and so replied to the email, inquiring about that. That was over a week ago, and I haven't received a response. My original support ticket received a response almost immediately, so I don't have high hopes for support getting back to me via this email. What should I do?
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