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TERRIBLE CUSTOMER SERVICE
Posts
Sam
2200
Sam
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CloseSo, we've all had companies try and screw us over. I've been having a long, still on-going, argument with BT (British Telecoms) with regards to my final bill. Here's an e-mail I sent them this morning.
"My internet services for account EA -------- ended before Christmas of 2009, and my final bill of £37.61 was paid to you on the 4th of December 2009, from account --------, sort code, ------.
The next day, 5th of December 2009, I received a letter claiming the bill had not yet been paid. I chose to ignore this letter as it was dated the same day that I had paid the bill in full.
At the end of December I recieved another letter from your company, again claiming I had not paid the bill when in fact I had. After multiple phone calls to your company I sent a copy of my bank statement to prove I had paid your company the amount owed. I then contacted my bank who confirmed you had recieved the amount of £37.61.
After this, I heard nothing more from you and assumed you had received my bank statement and that was the end of a, bluntly, irritating exchange.
I have now received, this morning, 19th February 2010, a letter from Wescot - a debt collection agency acting on your behalf, asking for the £37.61 plus a £9.40 administrative fee. I immediately contacted Wescot at 11:15am to inform them the amount had already been paid, that I had a statement to prove it and that my bank had also confirmed that BT had recieved the amount. They stated they would contact you to attempt to resolve the situation.
I then tried to contact you directly via telephone at 11:35. I asked to speak to a senior member of staff regarding a complaint on my account and was put on hold for several minutes before my call was dropped, this is very unproffessional and, frankly, unacceptable.
I will now contact my local citizen's advice bureau, Ofcom, and my bank. If this pursuit of your's continues I may also seek the advice of a solicitor as I feel this is bordering on harrassment.
I am also tempted to send you a bill for my wasted time, phone calls, printer ink used to print off my statement, envelope and stamp to send you said statement and a grievance charge.
I am extremely unhappy with the way your company has conducted itself and I will be sure to pass information from these events to my peers, family, and possibly post about my experience on customer service message boards.
I wish for this situation to be resolved immediately. Contact me on ----------- or send an e-mail to ------------@hotmail.com."
So, what are some of your horror stories?
"My internet services for account EA -------- ended before Christmas of 2009, and my final bill of £37.61 was paid to you on the 4th of December 2009, from account --------, sort code, ------.
The next day, 5th of December 2009, I received a letter claiming the bill had not yet been paid. I chose to ignore this letter as it was dated the same day that I had paid the bill in full.
At the end of December I recieved another letter from your company, again claiming I had not paid the bill when in fact I had. After multiple phone calls to your company I sent a copy of my bank statement to prove I had paid your company the amount owed. I then contacted my bank who confirmed you had recieved the amount of £37.61.
After this, I heard nothing more from you and assumed you had received my bank statement and that was the end of a, bluntly, irritating exchange.
I have now received, this morning, 19th February 2010, a letter from Wescot - a debt collection agency acting on your behalf, asking for the £37.61 plus a £9.40 administrative fee. I immediately contacted Wescot at 11:15am to inform them the amount had already been paid, that I had a statement to prove it and that my bank had also confirmed that BT had recieved the amount. They stated they would contact you to attempt to resolve the situation.
I then tried to contact you directly via telephone at 11:35. I asked to speak to a senior member of staff regarding a complaint on my account and was put on hold for several minutes before my call was dropped, this is very unproffessional and, frankly, unacceptable.
I will now contact my local citizen's advice bureau, Ofcom, and my bank. If this pursuit of your's continues I may also seek the advice of a solicitor as I feel this is bordering on harrassment.
I am also tempted to send you a bill for my wasted time, phone calls, printer ink used to print off my statement, envelope and stamp to send you said statement and a grievance charge.
I am extremely unhappy with the way your company has conducted itself and I will be sure to pass information from these events to my peers, family, and possibly post about my experience on customer service message boards.
I wish for this situation to be resolved immediately. Contact me on ----------- or send an e-mail to ------------@hotmail.com."
So, what are some of your horror stories?
I remember an incident where my wife and I received a letter from Rogers (telecom company) about our cellplans. We are on a "Family Plan" and the letter said that as a special gift we could upgrade our phones to one of 3 phones at no charge! Excited, we went down to our local Rogers store and picked out our phones and got 'em set up and we left happy.
In comes the bill and lo and behold we were charged FULL RETAIL PRICE for my phone, which was like $300 or something PLUS a service fee for upgrading a phone (which is was like a ridiculous $50). I was like WTF?! and called their service desk. They said that everything is right, and I was like, "What about this $#%^@ letter?" and they said "What letter?" and so on back and forth. After several angry calls over the month, talking to senior call center people etc... etc.. they finally relented and credited our account $400 which covered the costs plus an extra $50 (to cover late fees, since I wasn't damn well paying it and a month had passed). I was satisfied.
...and upon further review the letter specifically targeted my wife's phone, and not mine (despite being on the same cell plan). So, yeah, I was never supposed to get the phone upgrade. Heh.
In comes the bill and lo and behold we were charged FULL RETAIL PRICE for my phone, which was like $300 or something PLUS a service fee for upgrading a phone (which is was like a ridiculous $50). I was like WTF?! and called their service desk. They said that everything is right, and I was like, "What about this $#%^@ letter?" and they said "What letter?" and so on back and forth. After several angry calls over the month, talking to senior call center people etc... etc.. they finally relented and credited our account $400 which covered the costs plus an extra $50 (to cover late fees, since I wasn't damn well paying it and a month had passed). I was satisfied.
...and upon further review the letter specifically targeted my wife's phone, and not mine (despite being on the same cell plan). So, yeah, I was never supposed to get the phone upgrade. Heh.
Once, my wife and I wanted to get a digital video camera. We made the mistake of going to best buy first.
I shall go over this in point form.
See advert for cheap cam on first day of sale
go there - none in stock
get rain check
wait a while, no call
return to store, look for similar cam, find one on display
try to find stock guy
ask stock guy for that cam
can't find a boxed one, goes into back to find last one they have
comes back, it's in some kind of ziplock bag
I ask if it has EVERYTHING it needs, he said yes, we buy, along with case, tripod, and extra battery - for a discount!
get home - NO CHARGER. look online for charger, REALLY FREAKIN EXPENSIVE
take back, frustrated, ask for manager - IT"S THE SAME FUCKER WHO SOLD US THE CAM
pathetically complain to the guy, who's like "yeah, it happens. Can't do anything for you"
Return the camera, but somehow the returns person gives us a FULL refund of the camera, not the discounted price we paid
Go to future shop, find same camera, get for cheaper and pay with ill gotten money
Win
I shall go over this in point form.
See advert for cheap cam on first day of sale
go there - none in stock
get rain check
wait a while, no call
return to store, look for similar cam, find one on display
try to find stock guy
ask stock guy for that cam
can't find a boxed one, goes into back to find last one they have
comes back, it's in some kind of ziplock bag
I ask if it has EVERYTHING it needs, he said yes, we buy, along with case, tripod, and extra battery - for a discount!
get home - NO CHARGER. look online for charger, REALLY FREAKIN EXPENSIVE
take back, frustrated, ask for manager - IT"S THE SAME FUCKER WHO SOLD US THE CAM
pathetically complain to the guy, who's like "yeah, it happens. Can't do anything for you"
Return the camera, but somehow the returns person gives us a FULL refund of the camera, not the discounted price we paid
Go to future shop, find same camera, get for cheaper and pay with ill gotten money
Win
Those are some awful stories. I have worked in retail and customer service, and this kinda shit irks me to no end. There is never an excuse for this stupid behavior. It's like they think they're doing you a favor, just noticing you. I tell you, it pisses me off, just reading about it.
It pisses me off when it's hard to just get what you want at a store. You're like "I have money, can someone just please help me get this thing?" "Why do you have things on display for purchasing, without having any boxed versions to sell?"
and my favourite: "Why do you have sales on items you don't have, and don't plan on ordering until after the rain checks have become invalid?" oh wait, I know, BECAUSE YOU JUST WANT PEOPLE TO WALK INTO YOUR FUCKING STORE
*breathe* /rant
and my favourite: "Why do you have sales on items you don't have, and don't plan on ordering until after the rain checks have become invalid?" oh wait, I know, BECAUSE YOU JUST WANT PEOPLE TO WALK INTO YOUR FUCKING STORE
*breathe* /rant
Kaempfer
1932
I have two pretty good stories:
When my brother got his iPhone, he set up his data plan and went at it. He was pretty excited to be able to use reliable internet on the go, so he used it quite a bit (around 1.8gbs out of 3gbs he has a month), and was pleased as punch. Then he got his phone bill. Apparently Rogers (like Kentona said, it's a big Canadian telecom company) neglected to actually set up the data plan he was paying for, and his bill was... $1868, or something very close to that. Naturally, he called the Rogers store he had purchased his phone from and asked "wtf" and they apologized and said it would all be fixed. The next month, the outstanding balance was still there (although I think at least the data plan worked), with added late charges. So he called again. And complained. For hours. Long story short, they finally ended up crediting him back the charge (after about three months), and I think he discovered that they had actually credited him back too much and so he ended up getting a couple of months free for his iPhone (which is a goodly sum of money).
The second story is much better:
My brother's friend (who is a diminutive little lady but has the spirit of 1000 roaring lions or some such stupid metaphor) purchased the finest Xbox 360 available at the time, either at Future Shop or Best Buy. When she got to the counter, she attempted to pay with a pre-loaded American Express card that had more than enough money on it.
The girl at the counter refused it, saying that they didn't except pre-loaded cards (for those of you who don't know, pre-loaded cards are handled the exact same way as regular credit cards. In fact, registers can't even tell the difference). After a few minutes of argument the girl at cash more or less called my brother's friend an idiot, which was a bad mistake. She asked to speak to a manager. She raised a reaaaaal stink. Finally, the manager gave her the 360 AND a pink controller and Assasin's Creed for some ridiculous deal: $200 or so, instead of just under $400 (for just the system). So, the girl left happy.
Cut to two weeks later. Her network adapter will not work. The network adapter on the 360 is very easy to use and this girl is no dumby, but it will not read her (or anyone else's network). Her boyfriend tries, too, but fails. Her boyfriend, who set up his own adapter and is a NETWORK ADMIN for a living couldn't do it. So it's broken, right? Well, the girl is pretty cheesed (she gets cheesed easily) and decides to wash the whole thing, since it's been nothing but trouble. So she returns the system. Only... when she gets to the store, the girl only asks for the console back and offers her the full return price in cash: just under $400. So my brother's friend pretty much says "Uh yeah, cash in fine!", grabs the money and leaves with the rest of the bundle in tow (which apparently wasn't on the receipt because of the way the manager handled the transaction in the first place).
The best part? She then sold us Assasin's Creed (when it was new) and the pink controller (which is good for emasculating my friends) for $30. She made about $250, and we got a great game and my fourth controller. Sweet!
When my brother got his iPhone, he set up his data plan and went at it. He was pretty excited to be able to use reliable internet on the go, so he used it quite a bit (around 1.8gbs out of 3gbs he has a month), and was pleased as punch. Then he got his phone bill. Apparently Rogers (like Kentona said, it's a big Canadian telecom company) neglected to actually set up the data plan he was paying for, and his bill was... $1868, or something very close to that. Naturally, he called the Rogers store he had purchased his phone from and asked "wtf" and they apologized and said it would all be fixed. The next month, the outstanding balance was still there (although I think at least the data plan worked), with added late charges. So he called again. And complained. For hours. Long story short, they finally ended up crediting him back the charge (after about three months), and I think he discovered that they had actually credited him back too much and so he ended up getting a couple of months free for his iPhone (which is a goodly sum of money).
The second story is much better:
My brother's friend (who is a diminutive little lady but has the spirit of 1000 roaring lions or some such stupid metaphor) purchased the finest Xbox 360 available at the time, either at Future Shop or Best Buy. When she got to the counter, she attempted to pay with a pre-loaded American Express card that had more than enough money on it.
The girl at the counter refused it, saying that they didn't except pre-loaded cards (for those of you who don't know, pre-loaded cards are handled the exact same way as regular credit cards. In fact, registers can't even tell the difference). After a few minutes of argument the girl at cash more or less called my brother's friend an idiot, which was a bad mistake. She asked to speak to a manager. She raised a reaaaaal stink. Finally, the manager gave her the 360 AND a pink controller and Assasin's Creed for some ridiculous deal: $200 or so, instead of just under $400 (for just the system). So, the girl left happy.
Cut to two weeks later. Her network adapter will not work. The network adapter on the 360 is very easy to use and this girl is no dumby, but it will not read her (or anyone else's network). Her boyfriend tries, too, but fails. Her boyfriend, who set up his own adapter and is a NETWORK ADMIN for a living couldn't do it. So it's broken, right? Well, the girl is pretty cheesed (she gets cheesed easily) and decides to wash the whole thing, since it's been nothing but trouble. So she returns the system. Only... when she gets to the store, the girl only asks for the console back and offers her the full return price in cash: just under $400. So my brother's friend pretty much says "Uh yeah, cash in fine!", grabs the money and leaves with the rest of the bundle in tow (which apparently wasn't on the receipt because of the way the manager handled the transaction in the first place).
The best part? She then sold us Assasin's Creed (when it was new) and the pink controller (which is good for emasculating my friends) for $30. She made about $250, and we got a great game and my fourth controller. Sweet!
post=124619
and my favourite: "Why do you have sales on items you don't have, and don't plan on ordering until after the rain checks have become invalid?" oh wait, I know, BECAUSE YOU JUST WANT PEOPLE TO WALK INTO YOUR FUCKING STORE
i'm glad you understand how retail works now
Kaempfer
1932
I missed that second post by Hexatona completely.
I work in retail. Guess what? When we sell out of something, we're OUT OF THAT ITEM. If you come in after everyone else comes in to buy the sale item, it's not out fault, it's yours. Figure it out. There 6.8 billion people in the world, chances are you're not the only genius who can read a flier.
Stores don't have a factory line in the back room producing whatever item the whimsy of a customer dictates. Most stores are corporations, and apply all mandates company-wide. Just because the location you are in is sold out of an item you want doesn't mean the company is going to drop everything and change their sales to suit you.
I would say the breakdown of decent customers to horrible idiots is about 50/50. Take a look at which kind you are before talking about terrible customer service. =)
I work in retail. Guess what? When we sell out of something, we're OUT OF THAT ITEM. If you come in after everyone else comes in to buy the sale item, it's not out fault, it's yours. Figure it out. There 6.8 billion people in the world, chances are you're not the only genius who can read a flier.
Stores don't have a factory line in the back room producing whatever item the whimsy of a customer dictates. Most stores are corporations, and apply all mandates company-wide. Just because the location you are in is sold out of an item you want doesn't mean the company is going to drop everything and change their sales to suit you.
I would say the breakdown of decent customers to horrible idiots is about 50/50. Take a look at which kind you are before talking about terrible customer service. =)
Sam
2200
Aye I work part time in retail alongside art school and I hafta say, a lot of customers don't seem to understand how a shop works. I especially like how they think the stockroom is actually the distribution center and we house everything and anything in there. They also seem to forget that we are a medium sized branch of our corporation's stores so we don't stock as many different brands and varieties as the larger stores and that there might be some items in the promotional leaflets that we just don't stock at our specific branch.
I had to laugh when a guy came in the other month who'd bought a replacement tyre for his bicycle. He had the receipt, dated a year ago and the refund policy's only 28 days, certainly not a year. He claimed it was damaged and showed me a hole in it. It seems he doesn't realise that it's perishable and that after a fair bit of use wear and tear would take effect... Took about twenty minutes, two seniors and a manager telling him he wasn't going to get a refund before he left.
Another couple tried to return a pair of trainers, and these shoes man... The receipt was a week ago for some expensive black trainers and they brought in these derelict white trainers, caked in mud and falling apart and tried to claim they were the ones they bought a week ago. They even tried coming back the next day and trying it on with the girl at the checkout next to mine...
I also had a call from another branch one day warning us that a man had been in and tried to return a remote control car, but in the box was just a brick, and that he might try and return it to another branch in hopes of being served by a neglectful member of staff who'd forget to open the box and check the item's actually in there.
I had to laugh when a guy came in the other month who'd bought a replacement tyre for his bicycle. He had the receipt, dated a year ago and the refund policy's only 28 days, certainly not a year. He claimed it was damaged and showed me a hole in it. It seems he doesn't realise that it's perishable and that after a fair bit of use wear and tear would take effect... Took about twenty minutes, two seniors and a manager telling him he wasn't going to get a refund before he left.
Another couple tried to return a pair of trainers, and these shoes man... The receipt was a week ago for some expensive black trainers and they brought in these derelict white trainers, caked in mud and falling apart and tried to claim they were the ones they bought a week ago. They even tried coming back the next day and trying it on with the girl at the checkout next to mine...
I also had a call from another branch one day warning us that a man had been in and tried to return a remote control car, but in the box was just a brick, and that he might try and return it to another branch in hopes of being served by a neglectful member of staff who'd forget to open the box and check the item's actually in there.
Kaempfer
1932
Just as aside, companies don't want people to walk into their store and then leave. Every retail corporation I know tracks something called conversion; the number of people entering the store to the number of people actually buying things. So if you enter a store and leave disgruntled that that store didn't have the item you were searching for that company loses in a few ways.
I've had customers try to return things with pieces ripped from two different receipts; one with the items they are returning, the other with the payment method (to turn merchandise credits into cash, for instance) from another item. They'll do this repeatedly until they get a stupid person who will handle the return. And, of course, it happens. All the time.
edit: Of course, these people eventually get greedy and are told never to return to our store and we sometimes tell other stores to be on the lookout, as well, since we are in the same mall.
I've had customers try to return things with pieces ripped from two different receipts; one with the items they are returning, the other with the payment method (to turn merchandise credits into cash, for instance) from another item. They'll do this repeatedly until they get a stupid person who will handle the return. And, of course, it happens. All the time.
edit: Of course, these people eventually get greedy and are told never to return to our store and we sometimes tell other stores to be on the lookout, as well, since we are in the same mall.
post=124625>companies treat people like walking idiot wallets
My dad has owned a business my entire life and from what I've seen; guess what; they are.
SGCN
564
I was with an ISP called Dodo. I was promised fast, cheap internet. It was certainly cheap, but there was no internet... for weeks.
Everyday I called them about the problem. After painful long waits I would then get serviced by some foreign dudes who tell me to "turn it off, then on". I knew for sure the problem was on their end, so I called the Telecommunications Ombudsman on their tail and got out of their contract without paying anything :)
Serves me right for joining an ISP named after an extinct, flightless bird....
Everyday I called them about the problem. After painful long waits I would then get serviced by some foreign dudes who tell me to "turn it off, then on". I knew for sure the problem was on their end, so I called the Telecommunications Ombudsman on their tail and got out of their contract without paying anything :)
Serves me right for joining an ISP named after an extinct, flightless bird....
Oh God, Dodo. Yeah, you want out of that one pretty quickly.
Now don't get me wrong, I also work on the retail side of things (though it's an OP shop so there's a huuuuge difference) and whilst we do get some customers in that are total head cases, we also make mistakes sometimes. To err is to be human and so forth. But if we do catch a mistake or if a customer does complain we are encouraged to make it up to them in some small way. And Boss is ex-army so when she encourages, we get quite enthusiastic about it. ^.^
As to dumbass customers, well, I've had a few. One memorable one was a woman who tried to persuade me to bump the price of a brand new couch-bed-robot hybrid (it was two chairs, a couch and additional parts that became either two single and a double bed OR a queen and a single OR a king). Our price for the lot? $150 AU. Proper retail price for just the couch (not the two chairs or other accessories)? $800AU. Her offer? $50AU.
Never mind that it was still in it's plastic.
Then the couple that tried to bring back a DVD player that we had only put out that day and NOT SOLD YET. Yeah, they tried to con me into believing they'd bought it the day before and it didn't work, even though we date all electrical tags when we sell them AND write them in a book, dated, signed and priced. And they wanted to refund it for the whole $10 on its tag. AND Boss had put that one out in the shop herself just ten minutes before.
Some people think they can get away with anything. Like the guy that came in, then five minutes later walked straight past me (at the till) with a large roll of carpet and out the door. I sent one of the guys after him.
Shall I mention that we're just three doors up from the police station?
Some people...
Now don't get me wrong, I also work on the retail side of things (though it's an OP shop so there's a huuuuge difference) and whilst we do get some customers in that are total head cases, we also make mistakes sometimes. To err is to be human and so forth. But if we do catch a mistake or if a customer does complain we are encouraged to make it up to them in some small way. And Boss is ex-army so when she encourages, we get quite enthusiastic about it. ^.^
As to dumbass customers, well, I've had a few. One memorable one was a woman who tried to persuade me to bump the price of a brand new couch-bed-robot hybrid (it was two chairs, a couch and additional parts that became either two single and a double bed OR a queen and a single OR a king). Our price for the lot? $150 AU. Proper retail price for just the couch (not the two chairs or other accessories)? $800AU. Her offer? $50AU.
Never mind that it was still in it's plastic.
Then the couple that tried to bring back a DVD player that we had only put out that day and NOT SOLD YET. Yeah, they tried to con me into believing they'd bought it the day before and it didn't work, even though we date all electrical tags when we sell them AND write them in a book, dated, signed and priced. And they wanted to refund it for the whole $10 on its tag. AND Boss had put that one out in the shop herself just ten minutes before.
Some people think they can get away with anything. Like the guy that came in, then five minutes later walked straight past me (at the till) with a large roll of carpet and out the door. I sent one of the guys after him.
Shall I mention that we're just three doors up from the police station?
Some people...
To be completely honest, the only time I've ever had a bad customer service experience as a customer was with Blizzard, regarding a GM ticket in WoW.
Basically, they have this standard policy of not settling loot disputes when the loot in a raid group is set to master looter (basically the raid leader can arbitrarily assign loot as he sees fit, usually involves people rolling for it), and the raid lead steals one or more items. More recently, however, they've been setting trends where they will return items to their rightful owner if certain criteria are met, namely that said loot stealer sets out clear loot rules in game (IE highest roll wins) and then goes against his own rules and steals the item anyway. This case would be treated as a scam, which is actually punishable.
Long story short, raid lead steals two sweet items from a raid I was in. He clearly stated rules for loot at the beginning of the raid. He claimed at the end that he had started the roll for one of the trinkets (the one he wanted) and said he won the roll, no one else saw it. he did not. the other was for casters, and he didn't appear to hand it out at all, probably gave it to one of his buddies instead.
A GM was paged, and he tells us that nothing can be done. No loot can be given to anyone because he didn't set forth loot rules (which he had), plus going on the scam thing, he had claimed he won the item legitimately using his previously established rules, which he had not, and which any GM could obviously check in the logs. We're all pissed. Raid lead gets off with no punishment and at least one awesome item, and 23 people who can say he's a loot ninja to the entire world, and have no one believe us. GG Blizzard.
Now, for stupid customers, I've seen quite a few. I used to do tech support for comcast (a major cable/telecommunications company in the US) for internet service. Despite the clear prompts on the computer operator thing, I still get calls once in a while that involved people going to the wrong place.
MUltiple times I've had people calling to dispute porn charges on the PPV channels, they usually come to the conclusion that it was their husband/son/lesbian daughter, and hang up embarrassed. Occasionally they'll ask for titles, which is fun for us to read off.
One time I had a customer ask to be paid for beta-testing the new comcast website, claiming that beta testers for programs and games get paid, so why shouldn't they. What they fail to realize is that people who test those things tend to send in some kind of feedback on it, which she had not. In addition, EVERYONE was beta testing that site, not just a small group of people.
Once I had someone call up to basically yell at me because his internet didn't work, and apparently hadn't worked for days. When I scheduled him a technician to fix the problem, he then exploded, talking about how he needed internet right now, and that now he'd need to call in sick to work the next day to have the tech come out. I pointed out that if he needed the internet right now, he probably should have known that it hadn't been working for days, and that if he had known that, if he'd called in earlier he'd definitly have gotten a tech out a lot sooner, so he'd have it right then. He got pissed off and hung up.
Sometimes people will call up complaining that their service isn't working, or didn't work for a few minutes in one day and demand we give them a whole month off their service. We're advised to credit them for the EXACT amount that their missing service was down for. if it was 15 minutes on one day in a one month period, then they can enjoy their 3 cents. Good day.
Sometimes people would call up and threaten that they're paying my salary, and my customer service is bad, etc. Being the sour, sarcastic person that I am, I'll often tell them that their $80 per month doesn't pay for work for me for TODAY, and that I'm not even paid by comcast, I'm paid by an outsourced company, who doesn't tend to give a crap about one measly customer.
Some people will think they are the center of the world, and demand earlier technician calls, even though we're all booked up on them. Some will even go so far as to demand we cancel someone else's tech call so we could schedule one for them. Talk about arrogance.
Basically, they have this standard policy of not settling loot disputes when the loot in a raid group is set to master looter (basically the raid leader can arbitrarily assign loot as he sees fit, usually involves people rolling for it), and the raid lead steals one or more items. More recently, however, they've been setting trends where they will return items to their rightful owner if certain criteria are met, namely that said loot stealer sets out clear loot rules in game (IE highest roll wins) and then goes against his own rules and steals the item anyway. This case would be treated as a scam, which is actually punishable.
Long story short, raid lead steals two sweet items from a raid I was in. He clearly stated rules for loot at the beginning of the raid. He claimed at the end that he had started the roll for one of the trinkets (the one he wanted) and said he won the roll, no one else saw it. he did not. the other was for casters, and he didn't appear to hand it out at all, probably gave it to one of his buddies instead.
A GM was paged, and he tells us that nothing can be done. No loot can be given to anyone because he didn't set forth loot rules (which he had), plus going on the scam thing, he had claimed he won the item legitimately using his previously established rules, which he had not, and which any GM could obviously check in the logs. We're all pissed. Raid lead gets off with no punishment and at least one awesome item, and 23 people who can say he's a loot ninja to the entire world, and have no one believe us. GG Blizzard.
Now, for stupid customers, I've seen quite a few. I used to do tech support for comcast (a major cable/telecommunications company in the US) for internet service. Despite the clear prompts on the computer operator thing, I still get calls once in a while that involved people going to the wrong place.
MUltiple times I've had people calling to dispute porn charges on the PPV channels, they usually come to the conclusion that it was their husband/son/lesbian daughter, and hang up embarrassed. Occasionally they'll ask for titles, which is fun for us to read off.
One time I had a customer ask to be paid for beta-testing the new comcast website, claiming that beta testers for programs and games get paid, so why shouldn't they. What they fail to realize is that people who test those things tend to send in some kind of feedback on it, which she had not. In addition, EVERYONE was beta testing that site, not just a small group of people.
Once I had someone call up to basically yell at me because his internet didn't work, and apparently hadn't worked for days. When I scheduled him a technician to fix the problem, he then exploded, talking about how he needed internet right now, and that now he'd need to call in sick to work the next day to have the tech come out. I pointed out that if he needed the internet right now, he probably should have known that it hadn't been working for days, and that if he had known that, if he'd called in earlier he'd definitly have gotten a tech out a lot sooner, so he'd have it right then. He got pissed off and hung up.
Sometimes people will call up complaining that their service isn't working, or didn't work for a few minutes in one day and demand we give them a whole month off their service. We're advised to credit them for the EXACT amount that their missing service was down for. if it was 15 minutes on one day in a one month period, then they can enjoy their 3 cents. Good day.
Sometimes people would call up and threaten that they're paying my salary, and my customer service is bad, etc. Being the sour, sarcastic person that I am, I'll often tell them that their $80 per month doesn't pay for work for me for TODAY, and that I'm not even paid by comcast, I'm paid by an outsourced company, who doesn't tend to give a crap about one measly customer.
Some people will think they are the center of the world, and demand earlier technician calls, even though we're all booked up on them. Some will even go so far as to demand we cancel someone else's tech call so we could schedule one for them. Talk about arrogance.
I always hate it when people are purposefully rude to customer service personnel, trying to get some kind of "better service" or freebie. It's so much easier (and usually more productive) to be calm, patient, and kind.
uh
197
To echo some of the sentiments here:
I have had way worse experiences working in customer service than I have had dealing with customer service for companies I've patronized. I have had some very crappy jobs in the past, but customer service/tech support jobs were the only ones where I was guaranteed to have a shit day at work every day. Not because the work itself is bad or degrading, but because customers make it needlessly difficult with their own shitty attitudes. No matter how ignorant CS reps are on average, trust me, your fellow customers are just as infuriatingly stupid and on a much more regular basis.
In my experience the ones with the most misdirected anger are the dumbest ones, the ones that call their ISP's main office, demand to speak to a supervisor and instantly start screaming and cussing that their internet connection no longer works, being incapable of drawing the connection between this curious development and the fact that they haven't paid their bill in 4 months. I worked for a local ISP and we had about 8 or so "regulars" that would do this every few months, and a couple hundred seasonal residents that would raise hell over a period of about 2 months in spring/summer as they arrived at their summer homes and were shocked to find that their internet connection didn't work and wanted answers RIGHT NOW (hint: you explicitly canceled it in the fall). EVERY YEAR.
These people are closely related to the ones that try to return a digital camera saying it was broken when they took it out of the box, only to stare blankly at you as you flip it on and show them pictures of their family still on the memory card they forgot to erase before putting their brilliant plan into action.
I have had way worse experiences working in customer service than I have had dealing with customer service for companies I've patronized. I have had some very crappy jobs in the past, but customer service/tech support jobs were the only ones where I was guaranteed to have a shit day at work every day. Not because the work itself is bad or degrading, but because customers make it needlessly difficult with their own shitty attitudes. No matter how ignorant CS reps are on average, trust me, your fellow customers are just as infuriatingly stupid and on a much more regular basis.
In my experience the ones with the most misdirected anger are the dumbest ones, the ones that call their ISP's main office, demand to speak to a supervisor and instantly start screaming and cussing that their internet connection no longer works, being incapable of drawing the connection between this curious development and the fact that they haven't paid their bill in 4 months. I worked for a local ISP and we had about 8 or so "regulars" that would do this every few months, and a couple hundred seasonal residents that would raise hell over a period of about 2 months in spring/summer as they arrived at their summer homes and were shocked to find that their internet connection didn't work and wanted answers RIGHT NOW (hint: you explicitly canceled it in the fall). EVERY YEAR.
These people are closely related to the ones that try to return a digital camera saying it was broken when they took it out of the box, only to stare blankly at you as you flip it on and show them pictures of their family still on the memory card they forgot to erase before putting their brilliant plan into action.
deboo
85
My mum works with terrible cutsomer service cases every week. Which seems weird as she's a housing solicitor.
I guess these things just happen, some people are simply ignoramus's.
I guess these things just happen, some people are simply ignoramus's.
